Theta Research
Refund Policy
Theta Research sells digital access through recurring card subscriptions and one-time prepaid periods. Refunds are reviewed case by case and are intended for payment mistakes, unauthorized charges, or material access failures. This policy does not limit statutory consumer rights.
Beta Purchases
For Pro or Max purchases completed before 1 September 2026 at 12:00 a.m. ET, access before that time is complimentary beta access. The purchased 30-, 90-, or 365-day Pro period or 30- or 365-day Max period begins on 1 September 2026 at 12:00 a.m. ET, and beta use before that time does not reduce it. Except where applicable law requires otherwise, payments are non-refundable once the paid membership period begins.
Refund Window
You may contact us within 7 days of purchase if you cannot access the paid product, were charged by mistake, or believe the charge was unauthorized. After the paid access period begins, we may decline refund requests following substantial use of paid content or after the access period has mostly elapsed, except where applicable law requires a remedy.
Canceling Renewal
Canceling a subscription stops future renewals and normally leaves access active through the current paid period. It does not automatically refund that period. Use the billing portal in your account to cancel, or contact us if the portal is unavailable.
How To Request A Refund
Email partners@theta.md with the account email, payment date, and reason for the request. Approved refunds are returned through the original payment provider to the original payment method where possible.
Chargebacks
If a payment is disputed or reversed, paid access may be suspended while the dispute is reviewed.